23 outubro 2008

2

Minha novela mexicana: Compras na Pink Discount

Pink Discount? ********** NEVER AGAIN **************************

Olá habibas!

Minha primeira encomenda na Pink Discount eu fiz em 12/09/2008. Recebi em 23/09/2008. Impressionada com a entrega rápida, fiz outra encomenda no dia 24/09/2008. Esta encomenda está virando uma novela mexicana. Já mandei mais de 50 e-mails para a Pink Discount, e o nível de atendimento deles quando a encomenda atrasa está no nível da já famosa Kathy da Coastal Scents que só responde um e-mail de cliente quando a situação está para lá de Marrakesh.

Vou postar os e-mails (sem o remetente, pois mandei do meu e-mail profissional), com as respectivas respostas, só para vcs terem uma leve idéia do sofrimento:

E-mail 1 27/09/2008– enviado 1 vez:

Good morning...

I didn't receive my shipping advice about this order. On my first order, you sent me an e-mail titled: YOUR ORDER WAS SHIPPED. I'm still waiting for it.

Thanks for the attention

Resposta:

It was just shipped out on the 24th we are in the USA and it take a while to
get there.
Thanks

Be Sure to Check Out our $1 Bargain bin
www.pinkdiscount.com
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E-mail 2 16/10/2008(enviado 1 vez)

Good afternoonI've placed this order: on September 24th, and still I did not receive it yet. I called the post office, to see if there was something wrong, or even if the parcel was taxed, they said that the tracking is possible with a number that's given when the parcel is shipped.
If you have such number, please send me, because it's been 21 days and my first parcel with pinkdiscount took only 10 days to be delivered.
Thanks for the attention,
Best regards,

Resposta: não houve

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E-mail 3 - 20/10/2008 (enviado 16 vezes, já que no anterior não houve resposta)

Good Morning,
I sent this e-mail yesterday, asking for my order, and I read on 2beauty (
http://www.2agency.net/beauty/) that you sent some parcels to wrong adresses here in Brazil, so, I'm asking again about my parcel, if you have some tracking number to give me. Please check if you sent my parcel to some wrong address,
Thanks,

Resposta:

We do not have that # it was re sent out on the 12th so you may get two of the same order.
Thanks
This is the info that I have
Print Date & Time: 10/12/2008 2:31 PM
Ship Date: 10/14/2008
Type: Stamp
Postage Amount: Address:

BRAZIL
Postage Class: First-Class International


Detalhe: este foi outro pedido que fiz no dia em que as mercadorias ELF voltaram ao estoque, e pedi um monte de cílios postiços.... Ou seja, são pedidos diferentes, eles nem se deram ao trabalho de checar qual era a mercadoria no corpo do pedido.
************************************************************************************

E-mail 4 - 20/10/2008 (enviado 11 vezes já que a tática deu certo):

There is a misunderstanding here. I really did this order on October 12th, but I've made an order before, on September 24th. That is the order I want!!!!
The 24th september order is the number:
The 11th october order is the number:
The products on these orders are very different also, even the address is different, because de october order I sent to my husband's company.
Please check if you did not send my parcel to a different address, because many people of Brazil complain about receiving other person's parcel. And in my case, I did not receive any parcel at all.
Thanks again for the attention,
Best,


Resposta:

Here is the other shipping info on the other order. I hope this is what you are looking for. It was my understanding that it was one order that got sent to the wrong address. Have there been more than one?
Print Date & Time: 09/24/2008 11:56 AM
Ship Date: 09/24/2008
Type: Stamp
Postage Amount:
Address:
Piece Count: 16945
Postage Class: First-Class International
Weight: 7 oz

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E-mail 5 (enviado 23 vezes, dividido em vários dias já que não recebia nenhuma resposta)

Yes, this is the order I'm looking for.
Both orders are mine, and I sent them to different addresses: the september one I sent to my house, and the october one I sent to my husband's office.

This is my personal address, that is correct, but I did not receive the parcel yet.
That thing I've mentioned about the wrong address was because a girl post on 2beauty that you sent other person's parcel to her house, that's all.
I called the post office, and they said that the number you get when the parcel is shipped is enough to track it when the parcel enters Brazil.
I'm still waiting for that number.
Thanks,


Resposta:

The info I have given you is all that I have. I am sorry I don’t have more.
I am trying to help you! I am not sure what you are upset about, We you to happy.
Amy

*******************************************************************************
E-mail 6 (enviado 1 vez)

Ok Amy... I'll wait a few days more...
If I don't receive my parcel, what can I do? I've already pay my credit card bill.

Resposta:

Não houve

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E-mail 7 (enviado 38 vezes porque eu já estou de saco cheio)...

Amy, good morning.
I did not receive my order yet. It's been a month since I've order it.
Yesterday I received my parcel from Non Pareil boutique.com that I've order on October 10th. And my Pink Discount parcel made on September 24th still delayed.

What upset me about all this is that I'm doing everything I can: I checked out my post office, I checked out the tax system and none of them says that there is a parcel for me from Pink discount.

When I e-mail you guys the only answer I have is : "This is the only information we have"

I'M THE CUSTOMER FOR CHRIST SAKES! I JUST WANT TO RECEIVE WHAT I'VE PAID FOR.

I'm looking forward to receive your reply ASAP.
Best,


Resposta: Até agora nada!!!!!!!!!
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Vamos aguardar cenas dos próximos capítulos... deixarei vcs informadíssimas.
A lição? Melhor comprar ELF na Bridgette Boutique, que custa US 2, mas pelo menos chega direitinho...

2 comentários:

  1. Nossa, senti raiva só de ler...

    Espero que tudo se resolva! ;)

    ResponderExcluir
  2. Jesus, tava me animando a comprar coisinhas lá, larga mão! :|

    ResponderExcluir

Mentes que pensam e fazem os outros pensar!!! Muito obrigada pelos seus comentários.

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